Refund policy

Returns Policy:

100% money back guarantee !

Our policy lasts 14 days after you have received your product. If 14 days have gone by since the product collection, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note that we do not refund orders if you entered a wrong or incomplete shipping address. Please make sure your shipping address is 100% correct before placing your order.

For any damaged goods, any product anomaly must be absolutely informed within 3 days after the order reception (support@figuredart.com), reminding us your order number, full name, and the damaged product reference, and providing proof with clear pictures.

For any missing products, just reach out to our contact email at support@figuredart.com

Several types of goods are exempt from being returned. Customized paintings by numbers or customized printings on canvas

Additional non-returnable items:
Gift cards

During your order shipping, your parcel will go through different stages and it may eventually lead to different situation. Each situation allowing you or not to start a return process.

Before any return process, please read our delivery and transit process reminder:

45 days or less from your order date:

Your order is still in transit. Our shipping is usually done in 14 to 30 days.
However in some rare cases it can take up to 45 days to receive your order.

Figured'Art is unfortunately unable to offer refunds for items that have been in transit for fewer than 45 days from when you placed your order. 

45 days or more from your order date:

Your order is still in transit but there is no tracking number update, or it might have been stopped somewhere because of logistics issues or custom reasons.

We will provide a replacement product(s) or a full refund on the item or items within the order that are still in transit. Just reach out to our contact email at support@figuredart.com

To complete your return, we require a receipt or proof of purchase.

 


Important
To begin the return process, please Contact Us with the following information:

1. The order number included in your order confirmation email
2. The email address used to place the order
3. The FULL name and address of the purchaser
4. Your purchase date

Please do not return your purchase directly to the manufacturing workshop

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@figuredart.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at contact@figuredart.com and send your item to: Figured Limited, Room 747, 7/F, Star House, 3 Salisbury Road, Tsim Sha Tsui, HONG KONG, Kowloon Hong Kong SAR China.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Figured Limited, Room 747, 7/F, Star House, 3 Salisbury Road, Tsim Sha Tsui, HONG KONG, Kowloon Hong Kong SAR China

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.