FAQ

ORDERS

Our products are supplied directly from manufacturing workshops abroad. Orders usually arrive within 1 to 3 weeks from your date of purchase. In extremely rare cases, the delay may be slightly longer. Factors such as transportation blockages, or slowdowns at international customs may impact the delivery time.

We deliver our products from different international locations to offer our customers a wide selection with the best prices, orders can sometimes contain products from different locations and arrive with slightly different delivery dates.

We deliver from various locations in the world, so your order can arrive in several boxes, and therefore with several tracking numbers.

You can expect to receive your package(s) through your local carrier (USPS if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.

Don’t worry, it's perfectly normal! When your order is in transit between two countries, tracking can sometimes be slow to update. When your product arrives to the U.S., the delivery time to your selected address is quite fast. You can follow your order easily via USPS website.

PRODUCTS

Our paint by number kit is fully equipped with a numbered canvas, a small picture of the painting, small pots of acrylic paint, as well as 3 paint brushes. Basically, everything youΒ΄ll need to become the artist you have always wanted to be! All you have to do is add a little water to clean the brushes.

Most of our paint by numbers have a 16"x20" (40x50cm) format and do not include framing. Some products may sometimes have a more specific format. You have access to the detailed dimension information in each product description of the painting that you are interested in.

Yes! We offer a customized paint by number kit from any photo you want us to create! You can find this kit on our main home page collection. Send us your photo, and we’ll take care of the rest!

Our number 1 priority is customer satisfaction, in case of any problem or doubt do not hesitate to contact us by email at support@figuredart.com and we will answer as soon as possible. You have a period of 14 days to return the item from the date of receipt without having to give a specific reason. See our refund policy from the link in our website footer