FAQ

ORDERS

Our products are shipped directly from our manufacturing workshops abroad. Orders usually arrive within 1 to 3 weeks from your date of purchase. In extremely rare cases, the delay may be slightly longer. Factors such as transportation blockages, or slowdowns at international customs may impact the delivery time.

We deliver our products from different manufacturing workshops in order to offer our customers a wide selection of designs and sizes with the best prices. Orders can sometimes contain products from different locations and arrive with slightly different delivery dates.

Depending on the products ordered, we might ship with several parcels, therefore we will provide you with several tracking numbers so you can ship each parcel properly.

You can expect to receive your package(s) through your local carrier (USPS if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.

Don’t worry, it's perfectly normal! When your order is in transit between two countries, tracking can sometimes be slow to update. When your product arrives to the U.S., the delivery time to your selected address is quite fast. You can follow your order easily via USPS website.

PRODUCTS

Our paint by number kit is fully equipped with a numbered canvas, a small picture of the painting, small pots of acrylic paint, as well as 3 paint brushes. Basically, everything you´ll need to become the artist you have always wanted to be! All you have to do is add a little water to clean the brushes.

Our Diamond painting kits are also 100% ready-to-use, you don't need to purchase any extra tools.

 You can choose a size from 16"x20" / 40x50cm to 36"x47" / 90x120cm. You have access to the detailed dimension information in each product description of the product you are interested in.

Yes! We can customize a paint by numbers or diamond painting kit from any photo you want us to create!

You can refer to the product pages below:

- Paint by numbers: https://usa.figuredart.com/collections/paint-by-numbers/products/custom-paint-by-numbers-kit-free-graphic-design-1

- Diamond Painting: https://usa.figuredart.com/collections/diamond-painting/products/custom-diamond-painting

Send us your photo, and we’ll take care of the rest!

Our number 1 priority is customer satisfaction, in case of any problem or doubt do not hesitate to contact us by email at support@figuredart.com and we will answer as soon as possible. You have a period of 14 days to return the item from the date of receipt without having to give a specific reason. You can refer to our refund policy from the link in our website footer